Clinic Information

Communication Between Appointments

  • Use the MIYO portal for secure messaging with your provider.
  • Routine needs (e.g., refills, scheduling) can be handled via pharmacy request or a phone call to the office, or message to your provider via the patient portal.
  • Some issues may require a scheduled appointment rather than messaging.

Prescription Refills & Transfers

  • Need a Refill? Call your pharmacy—even if your bottle says no refills remain. Call our office if you continue to have issues.
  • Plan Ahead: Request refills at least 3 business days before running out.
  • Medication Changes: Requires a provider visit; not approved over the phone.
  • Switching Pharmacies: Call your new pharmacy and ask them to request a transfer from your previous one or call the office.

Appointments

  • Canceling? Call at least 24 hours in advance. If you can't reach us, leave a voicemail.
  • Late Cancellations/No Shows: 2 missed or late cancellations may result in termination of care.
  • New Patients: No-shows or late cancellations for the first visit will not be rescheduled.

Do you offer in-person appointments?

Yes, we offer both telehealth and in-person appointments. Some in-person visits may be legally required or clinically necessary.

Of Note: We are not an emergency or acute care facility and are not staffed 24/7. We do not provide after-hours coverage. If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency room.

Phones & Messages

  • Office Hours: Mon–Thu, 7:45 AM–4:45 PM (closed 12–1 PM for lunch). Closed Fri–Sun & holidays.
  • Non-Emergencies: Leave a detailed voicemail. Messages are checked multiple times daily and routed to the appropriate staff or provider, during business hours. You may also send a message via the patient portal.
  • Returning Calls: We aim to return calls within 1–2 business days. Response times may vary based on provider availability and call volume. Please avoid leaving multiple messages for the same issue, as this may delay response times.

Emergencies

For urgent needs after hours, please use the crisis resources listed below or go to the hospital.

Crisis Resources

National Resources

  • Universal Emergency Number: 911
  • Suicide Prevention Lifeline (24/7): 800-273-8255 or Text 988
  • Crisis Text Line: Text HOME to 741741

Local Crisis Services – Eugene & Springfield, OR

  • Lane County Crisis Services: 541-682-3608
  • White Bird Crisis Line (24/7): 541-687-4000
  • Looking Glass Youth & Family Crisis Line: 541-689-3111
  • CAHOOTS Mobile Crisis for Eugene Unit: (currently closed)
  • CAHOOTS – Springfield: 541-726-3714
  • Hourglass 24/7 Walk-In Services: 71 Centennial Loop, Suite A, Eugene, OR 97401

Emergency Hospitals

Eugene & Springfield

  • PeaceHealth Sacred Heart Riverbend: 541-222-7300
  • McKenzie Willamette Medical Center: 541-726-4400